💰 Refund & Returns Policy – YOUROTT.IN

Effective Date: October 31, 2025
Business Name: YOUROTT.IN
Owner: Shani Kumar
Contact:
📧 support@yourott.in | 📞 8924012983
🏠 Saroj Nagar, ETA Chungi, Aligarh – 202002

1. Overview

At YOUROTT.IN, customer satisfaction is our top priority. We offer premium digital services and OTT subscriptions that are carefully verified before delivery.
This Refund & Returns Policy explains the conditions under which a customer may request a refund, replacement, or service review.

Because our products are digital in nature, we do not accept physical returns. However, we ensure fair handling of all refund and replacement claims.

2. Eligibility for Refunds or Replacements

You are eligible for a refund or replacement under the following conditions:

✅ Refund/Replacement is Approved If:

  • You received incorrect login details or the account does not work upon first use.
  • The service/product was not delivered within 24 hours of confirmed payment.
  • There is a technical error from our side preventing access.
  • Payment was deducted, but no order confirmation or product details were received.
  • The provided account stops working within a valid warranty period (if specified on product page).

🚫 Refund/Replacement is Not Applicable If:

  • You have successfully accessed and used the product/service.
  • You or a third party changed login credentials or tampered with account settings.
  • Access is lost due to unauthorized sharing, VPN abuse, or device misuse.
  • Refund request is made after 3 days of delivery completion.
  • The problem is related to your device, internet connection, or region restrictions.
  • The account is banned or blocked due to policy violations by the user.

3. Refund Processing Time

Once your refund is approved:

  • Refunds are processed within 3–5 working days.
  • Amounts are returned to the original payment method used during checkout (UPI, card, or wallet).
  • You will receive a confirmation email or WhatsApp message once the refund is completed.

4. Replacement Policy

If a replacement is more appropriate than a refund, our team may:

  • Issue new working credentials for the same product, or
  • Extend your subscription/service validity, or
  • Provide store credit (wallet balance) equal to the product value.

5. How to Request a Refund or Replacement

Follow these steps to raise a valid request:

  1. Contact us within 3 days of your order delivery.
  2. Send an email to support@yourott.in or message us at 8924012983 with:
    • Order ID
    • Payment screenshot or UTR number
    • Detailed issue description
    • Screenshot or proof of the problem (if applicable)
  3. Our verification team will check logs and account activity.
  4. You’ll receive an update within 24–48 hours regarding approval or rejection.

6. Cancellations

  • Orders can only be cancelled before delivery.
  • Once credentials or activation details are sent, cancellation is not possible.
  • Failed or pending payments are automatically cancelled by the system within 24 hours.

7. Digital Product Disclaimer

Since all products sold on YOUROTT.IN are digital, no physical returns are accepted.
Once digital credentials, codes, or accounts are delivered successfully, ownership transfers to the buyer, and refunds are subject to the conditions above.

8. Dispute Resolution

If a dispute arises, our goal is to resolve it quickly and fairly:

  • Contact our support team first before taking any external action.
  • If unresolved, you may file a claim via your payment provider (UPI/Bank).
  • YOUROTT.IN reserves the right to suspend accounts found abusing refund policies.

9. Fraud Prevention & Abuse Policy

To protect against fraud, YOUROTT.IN monitors refund patterns and user activity.
Repeated refund claims, false complaints, or misuse of digital goods may lead to:

  • Permanent suspension of your account
  • Blacklisting from future purchases
  • Reporting to payment platforms for fraud monitoring

10. Contact Information

For refund, replacement, or order-related support:

📧 Email: support@yourott.in
📞 Phone: 8924012983
🏠 Address: Saroj Nagar, ETA Chungi, Aligarh – 202002
👤 Owner: Shani Kumar
🌐 Website: yourott.in

11. Legal Disclaimer

YOUROTT.IN is not affiliated with any OTT brand, streaming platform, or software company listed on the website.
All trademarks and brand names belong to their respective owners.
Refunds are processed only as per the terms mentioned above and do not guarantee compensation beyond the purchase value.